Dog with a red tie sitting at an office desk working on policies

Policies

While we love spending quality time with your pets, we want to make sure that your time away is as stress free and uneventful as possible for everyone, most importantly your pets. To assist us with this there are a few things we need to ensure. Please take a minute to go over the policies listed below:

Scheduling service

  • Existing clients will be provided a specific link to login to their profile within the portal, if requested, to schedule services. 
  • Potential clients will be emailed an invitation to our scheduling system hosted on Pet Pocketbook.

Access to the home

Keys– Retainage and/or Return.

CPS will retain two sets of keys to your home in our office. Note: There may be a charge of $20 in the event that client is locked out of their home and CPS is contacted to provide entry. If keys must be returned, there may be a $10 charge for their return once the reservation has completed. *This is at CPS descretion.

Garage Door entry/Front Door code entry 

All Garage and Door entry codes must be listed and maintained within the Portal My Account area. All battery operated entries must be properly maintained to ensure uninterrupted access to pets in our care. Depending on the circumstance and time spent, a fee *may be applied to that visit.

Lock boxes – Lock box codes must be listed and maintained within the Portal My Account area.

Inclement weather Natural Disaster, National Emergencies

In the event of inclement weather, natural disaster, act of war, CPS will use the following guidelines regarding the care of your pets and your home:

  • Limit outdoor exercise 
  • Avoid hot asphalt and concrete
  • Provide plenty of fresh water
  • Ensure waterproof pup jacket is available
  • Provide a blanket for warmth to prevent hypothermia
  • Be aware of humidity and “feels like” temps
  • Know the symptoms and treatment of heat stroke, hypothermia, and frostbite

CPS sitters will confer with clients concerning altering visit times and feeding schedules should inclement weather occur

Extra supplies

Pet supplies – If supplies run out during your service CPS will replenish these items (dog/cat food, litter, etc.) for a $20 additional charge

Safety Practices

We take wellness seriously! This statement includes your health, your pet’s, and our team.

To ensure our clients are completely comfortable and safe from possible viral infections, masks may be used during consultations IF clients request it and throughout any other visit where family members are at home.

We ask our clients to notify us if:

anyone in the home has shown signs of sickness (vomiting, diarrhea, respiratory) or fever
anyone in the home has been in contact with someone having a viral infection.

To better serve our clients, their family and pets we will notify you if:

your sitter has shown signs of sickness (vomiting, diarrhea, respiratory) or fever
your sitter has been in contact with someone having a viral infection.

 

A backup sitter is always identified for these situations and will be assigned as caregiver if your sitter is not available.

 

*While in your home, we always take the following precautions:

  • Wash our hands frequently.
  • We carry and use hand sanitizer

While performing Live-in or Overnight stays in your home we will:

  • thoroughly sanitize the parts of the house that we will be using (primarily the kitchen and bathroom) throughout the visit and at and end of the stay.

When walking the pups:

  • we ensure maintaining distance from other people and their pets to ensure the safety of your pup

Emergency back up plans

Should CPS not be able to make a house visit, we will depend on the emergency contact provided by you at time of initial consultation. Emergency contact information must be kept current, and emergency contact person must be able to access your home. 

In the event of a health crisis with your pet, CPS will contact the client and their emergency contact person on file. and your pet will be transported to the designated Vet on file. Please ensure that your Vet is aware that you are traveling, especially if the pet is elderly or medically needy. CPS staff will make arrangements with client and the Vet on file of the transport to the Vets clinic, per client instructions.

Questions?

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